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Toll
Free: 1 (800) 618-1893
Direct:
(909) 972-9721
Email:
info@solpix.net
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Please read these terms and
conditions carefully before using the services described
below. By using these services, you acknowledge that you
have agreed to become a party to and legally bound by
these terms and conditions. If you do not wish to be
bound by these terms and conditions, you may not access
or otherwise use these services.
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SolPix Virtual Tours: General
Information
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If neither agent nor homeowner is present at the time
the tour is photographed, and the agent has made no
prior requests regarding
shot selection , the shots taken will be at the
discretion of the photographer. SolPix claims no
responsibility for the photographer’s selection of shots
except in cases of extreme negligence.
Once a tour is processed, it will be posted to a unique
Internet address on the SolPix website. The URL to the
tour will be sent to the email address provided to
SolPix. This URL can be freely used to create a link
from your own personal website.
A virtual tour will be posted to the SolPix website only
upon receiving required information as specified at time
of scheduling. This information includes but is not
limited to: MLS number, asking price, address, square
footage, the number of bedrooms and bathrooms. SolPix is
not responsible for any delays that are the result of
missing or incorrect information.
The virtual tour will become inactive after a date
specified at purchase. The tour can be reactivated at
any time.
All images and media are the sole property of SolPix.
SolPix reserves all rights to these images, media and
content. All images and media are made available to
client until the property is sold, listing expires.
(Unless otherwise specified in writing)
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SolPix Virtual Tours: Tour
Information
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The client must provide a valid address of the home at
tour purchase.
A client may reschedule a tour but must do so more
than twenty-four
hours prior to the originally scheduled time or they
will be assessed a cancellation fee.
A client may substitute one home for another home in the
same area, but must do so more
than four
business hours prior to the originally scheduled time or
they will be assessed a cancellation fee.
The SolPix photographer will shoot the home as-is. That
is, he will not move objects, straighten or dust
objects, open or shut windows or doors, etc. The
photographer will, however, turn lighting on or off and
open or shut blinds if it results in better images.
Once the photographer has photographed a home, the tour
may not be cancelled. The client will be charged the
full price of the tour. No Refunds will be given once
the home has been Photographed
A tour may be transferred to another account, but the
client will be assessed a transfer fee.
If an agent is not happy with the photographs taken of a
home, he or she may request a reshoot within 30 days of
ordering the tour. The photographer will come and take
pictures of the same home for a nominal "reshoot fee".
After 30 days, the full tour price will be charged.
The following events will result in
a $40.00 cancellation fee:
1. The agent or homeowner is not present at the
scheduled time of the tour (unless otherwise arranged
with SolPix).
2. The home is not clean and presentable at the
scheduled time of the tour, and results in a
cancellation of the photo shoot.
3. Any cancellation with less than 24 hours notice,
except for extreme circumstances such as bad weather,
flood , fire, earthquake, etc
SolPix reserves all rights to update these Terms and
Conditions at any time.
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General Linking Information:
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1. Listing information must be on requested site before
we can post virtual tours there. It is agent’s
responsibility to get listing on sites.
2. We must have required listing information before we
can post tour to requested websites (i.e. correct MLS
number and address of home).
3. If there is not a field for the virtual tour URL, we
will put the virtual tour website in the description of
the home.
4. We only post virtual tour links, we are not
responsible for getting still images onto MLS or other
websites.
5. SolPix has the ability to post directly to
Realtor.com. In order to post an agent’s virtual tour,
the listing needs to be on this site and SolPix must
have the necessary information to post the home (MLS
number, correct address, etc.) Once SolPix posts the
tour to Realtor.com, SolPix is not responsible for the
reliability of their servers. There are associated
posting fees with Realtor.com. There is a $19.99 posting
fee to post to Realtor.com. Also, Realtor.com allows up
to 10 virtual images and no still images. When posting
to Realtor.com, this generally takes 24 hours from the
time that the tour is posted on SolPix.com.
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